Contact Us
Helpline number: 6279 8990
Administrative office address:
1376 Nanjing Xi Lu
Shanghai Centre
West Tower, Suite 325
Shanghai, PRC 200040
Administration telephone number: 6279 7943
Contact email: info@lifelineshanghai.com
Fax number: 6279 7943
Provide Feedback
LifeLine Shanghai welcomes feedback because we want to provide the best possible service for our callers. Your feedback helps us to identify the things we do well and the things that we need to improve.
How can you provide feedback?
Phone: Call the LifeLine Shanghai administration office and speak to a staff member.
Administration number: 6279 7943
Website: Complete the online form atEmail: info@lifelineshanghai.com
Fax: 6279 7943
Write to:
LifeLine Shanghai Administration Office
1376 Nanjing Xi Lu, Shanghai Centre
West Tower, Suite 325
Shanghai, PRC 200040
FAQs
What can I provide feedback about?
You can provide feedback about any aspect of the service provided by LifeLine Shanghai. This includes the standard of services provided and the behavior and attitude of the staff providing the services.
Who else will know about my feedback?
Your privacy and confidentiality will be respected and protected. If you don't want to provide your full name, you will not be disadvantaged in your dealings with us. However, if you would like to have us fully investigate your complaint, we may need to ask you for some additional details.
What will LifeLine do?
We will listen to your feedback and we will try to get as much detail about the issue/situation as possible. We may call you or email you (if you give us your contact information) to find out further details regarding your feedback. We commit to investigating and resolving your complaint quickly, fairly, and confidentially.
The relevant facts of your feedback will be recorded. This information will only be accessible to people in LifeLine Shanghai who need it to investigate the situation. We will work towards giving you a response within fifteen working days; in the meantime, we will keep you up to date with progress.
What can I do if I'm still not satisfied?
If you are not satisfied with our response to your feedback, you may ask that it be considered by a more senior staff member of LifeLine Shanghai. If you are still not satisfied, you may wish to address your complaint to the Chairperson of our Board of Directors.
What will you do with the information I provide?
The Program Manager will assess the feedback and contact whoever else in the organization needs to be involved to ensure that the matter is resolved if possible. Compliments will be passed along to the relevant person(s) if we have enough details.
We are grateful for the information that you provide and use it to improve our service.